Oakville 1-877-958-3227


best business

What to Do if Moving Company is Late

Sign Up NOW and Get a FREE Moving Quote!

Moving can be stressful, and when you hire a professional moving company, you expect a seamless and punctual service. However, what should you do if your moving company is late on the big day? Delays can be frustrating and inconvenient, but you can navigate the situation effectively with the right approach.

In this comprehensive guide, we will explore the reasons behind what to do if moving company is late and provide a step-by-step plan for handling them. By the end, you’ll be well-prepared to manage any unexpected delays easily.

Understanding the Reasons Behind Delay

There can be several reasons behind the delay of a moving company when relocating your belongings from one place to another. Understanding these reasons can help you better prepare for your move and potentially mitigate delays. Here are some common factors that can cause delays for moving companies:

Scheduling Conflicts: One of the most common reasons for delays is scheduling conflicts. Moving companies often have a busy calendar, and if your moving date clashes with other customers’ appointments, it can lead to delays.

Weather Conditions: Adverse weather conditions, such as heavy rain, snow, or extreme heat, can slow the process. Moving items during inclement weather may be unsafe, so the company might postpone the move for safety reasons.

Logistical Challenges: Sometimes, there might be unexpected logistical challenges such as road closures, traffic jams, bad traffic, road traffic, traffic during rush hour, flat tire, or issues with the moving truck. These factors can significantly impact the timeline of your move.

Inadequate Preparation: If you haven’t properly packed and prepared your belongings, it can lead to delays. The moving crew might need extra time securing your items or disassembling furniture. Do moving companies disassemble furniture? Read all about it on our blog page today!

Lack of Clear Communication: Miscommunication or lack of communication between you and the moving company can lead to misunderstandings about the scope of the job, which can result in delays and late arrivals.

Elevator or Stair Access: If your current or new residence has limited elevator access or several flights of stairs, it can slow the moving process. Make sure to inform the professional movers about these challenges in advance.

Heavy or Fragile Items: Bulky, weighty, or fragile items require special care, handling, and additional services. Moving these items can be time-consuming and might lead to delays if not adequately accounted for in the moving plan by the experienced movers.

Lack of Personnel: If the moving company is short-staffed or has inadequate personnel, it can cause delays in packing, loading, and unloading your belongings.

Customs or Border Delays: Customs clearance and border delays can be a significant factor for international moves. These processes can take longer than anticipated and are often beyond the control of the moving company and extra charges.

Unforeseen Circumstances: Sometimes, unexpected events such as accidents, equipment breakdowns, technical issues, or emergencies can disrupt the moving company’s schedule and delivery window.

To avoid or minimize these delays, it’s essential to communicate effectively with your moving company, plan, and be prepared for potential challenges. Discuss the details of your move, including any potential obstacles or unique circumstances, and work closely with the moving company to ensure a smooth transition to your new location and peace of mind.

Preemptive Measures Before Moving Day

Preparing for a move involves several preemptive measures to ensure a smooth and stress-free day. Here are some essential steps to take before moving day:

Create a Moving Timeline: Plan your move well in advance by creating a timeline that includes critical tasks and deadlines. This will help you stay organized and avoid last-minute stress.

Choose a Reputable Moving Company: Research and select a reliable moving company. Read reviews, get referrals, and obtain quotes from multiple companies to find the best fit for your needs.

Inventory Your Belongings: Take stock of all your belongings to determine what you want to keep, sell, donate, or discard. This will help reduce the items you need to move and declutter your home.

Gather Packing Supplies: Purchase or collect the necessary supplies, including boxes, packing paper, bubble wrap, tape, and markers. Ensure you have enough supplies to pack your items securely.

Pack Systematically: Begin packing well ahead of your move. Start with items you use less frequently and work up to daily essentials. Label boxes clearly to make unpacking easier.

Hire Professional Packers (If Needed): If you’re short on time or have valuable or fragile items, consider hiring professional packers. They have the experience and expertise to pack your belongings safely.

Notify Important Parties: Inform essential parties of your upcoming move. This includes your current and future utility providers, post office, friends, family, and relevant institutions (banks, schools, employers).

Change Your Address: Update your address with the post office, as well as with your banks, credit card companies, and other essential institutions. Don’t forget to redirect your mail to your new address.

Organize Important Documents: Keep important documents like identification, financial records, and medical records in a secure and easily accessible place. Consider using a dedicated folder or file box for these items.

Pack an Essentials Box: Prepare a box of essential items you’ll need on the first day in your new home. This can include toiletries, clothes, important documents, and basic kitchen supplies.

Disassemble Furniture: If applicable, disassemble large furniture items like bed frames, furniture pieces, and tables. Keep all hardware and screws in labeled bags to make reassembly easier.

Measure Your New Space: Measure the dimensions of your new home to ensure that your furniture and belongings will fit comfortably. This will help you avoid surprises on a moving day.

Arrange for Child and Pet Care: If you have children or pets, consider arranging their care on moving day to ensure their safety and minimize distractions.

Prepare Appliances: Unplug and clean your appliances before moving them. Secure or remove moving parts if possible to prevent damage during transit.

Secure Valuables: Keep valuable items like jewelry, electronics, and important documents with you rather than packing them with the rest of your belongings.

Set Aside a Moving-Day Kit: Create a kit with snacks, water, a first-aid kit, and any necessary tools for disassembly and reassembly. Keep this kit easily accessible on moving day.

These preemptive measures before moving day can reduce stress, save time, give peace of mind, and ensure a smoother transition to your new home. Planning and organization are critical to a successful move.

Handling Delays on Moving Day

Moving day can be a hectic and stressful experience, and delays can occur due to various reasons. To handle delays effectively and minimize their impact on your move, consider the following steps:

Stay Calm: First and foremost, try to remain calm and patient. Delays can be frustrating, but getting upset won’t speed up the process.

Communication: Maintain open and transparent communication with your moving company. If you receive news of a delay, ask for an explanation and an estimated new arrival time. Keep their contact information handy.

Have a Contingency Plan: Before moving day, develop a contingency plan for potential delays. Consider where you can stay if you arrive at your new home before your belongings or if you need to extend your stay in your current location.

Keep Important Items with You: On a moving day, keep important documents, valuables, medications, and any essential items. This way, you won’t be left without critical items during a delay.

Stay Informed About the Cause: If the delay is due to unforeseen circumstances (e.g., weather, traffic), try to stay informed about the situation. This information can help you make informed decisions.

Be Flexible with Scheduling: If possible, try to be flexible with your schedule. Sometimes, moving companies might offer alternative delivery times that work better for them.

Document and Report Damages: When your belongings finally arrive, carefully inspect them for any damages. If you notice any, document them with photographs and report them to the moving company as soon as possible.

Check for Compensation: If the delay resulted from negligence on the part of the moving company, check whether they offer compensation or have policies in place to address such situations.

Review Your Contract: Look at your moving contract to understand the terms and conditions related to delays. It’s essential to know your rights and obligations.

Leave a Review: After the move is complete, consider leaving a review detailing your experience, including any delays for the moving company. Honest feedback can help other customers make informed decisions.

Consider Travel and Accommodation: If your move involves a long distance, consider your travel and accommodation plans. Delays could affect your travel schedule and lodging arrangements.

Plan for Unloading: If your items are delayed, think about the logistics of unloading your belongings. Do you have access to temporary storage, or will you need to make alternative arrangements?

Stay Hydrated and Rested: Moving can be physically demanding, and delays can add to the stress. Ensure that you stay hydrated and get enough rest throughout the process.

Handling delays during a move requires adaptability and patience. By being prepared and maintaining clear communication with your moving company, you can navigate the challenges of moving day more easily.

Seeking Compensation and Resolution

If your moving company has experienced significant delays in delivering your belongings, you may be entitled to compensation or resolution. Here are the steps you can take to seek compensation and resolve the issue:

Review Your Moving Contract: Start by carefully reviewing your contract with the company. Pay attention to any clauses or terms related to delays, damages, or dispute resolution. Understanding your rights and the company’s obligations is essential.

Contact the Moving Company: Reach out to the moving company as soon as you notice the delay. Communicate your concerns and dissatisfaction with the situation. Request an explanation for the delay and a new estimated delivery date and time of arrival.

Document Everything: Keep detailed records of all communication with the moving company. This includes emails, phone calls, and any written correspondence. Note the delay’s impact on your plans and any additional expenses incurred.

Request Compensation in Writing: Send a formal written request for compensation to the moving company. Clearly outline the reasons for your submission, including any costs incurred due to the delay, such as lodging, meals, or rental equipment.

File a Complaint with Regulatory Authorities: If your moving company is unresponsive or unwilling to cooperate, consider filing a complaint with regulatory authorities such as the Federal Motor Carrier Safety Administration (FMCSA) or your state’s relevant agency. Provide documentation and details of the dispute.

Mediation and Arbitration: Some moving contracts include provisions for mediation or arbitration to resolve disputes. You may need to engage in these processes to seek a resolution if your warranty has such a provision. An independent mediator or arbitrator can help both parties settle.

Consult Legal Advice: If the moving company remains uncooperative and you believe your rights have been violated, consider consulting with an attorney specializing in moving-related disputes. They can advise you on potential legal actions and represent your interests.

Leave a Review: Share your experience by leaving an honest review of the moving company on online platforms, review websites or social media. This can help other consumers make informed decisions and pressure the company to address your concerns.

Keep Records of Damages: If your belongings have sustained damages during the move due to the delay, document the damages with photographs and descriptions. Include this in your compensation request.

Seek Resolution through Small Claims Court: If the amount in dispute is relatively small and you believe you have a strong case, you can file a claim in small claims court to seek compensation for damages and expenses incurred due to the delay.

Remember that the specific steps you can take will depend on your contract, local laws, and the severity of the delay. Keeping all correspondence and documentation related to the issue is essential, as this will be crucial in any dispute resolution process. Be persistent in seeking compensation and a resolution, and consult with legal professionals if necessary to protect your rights.

Preparing for Future Moves

Preparing for future moves involves thoughtful planning and organization to make the process as smooth as possible. Here are some steps to help you prepare for your next move:

Maintain an Ongoing Inventory: Continuously update and maintain an inventory of your belongings. This will help you stay organized and decide what to keep, donate, or discard when moving.

Declutter Regularly: Periodically go through your possessions to declutter. Donate or sell items you no longer need or use. This will reduce the amount of stuff you need to move in the future.

Organize Important Documents: Keep essential documents in one central location. This includes identification, financial, medical, and legal documents. Having these items readily accessible will make the moving process smoother.

Plan Ahead: Start planning your move well in advance. Establish a timeline with essential tasks and deadlines, and set aside dedicated time for each job to avoid last-minute stress.

Gather Packing Supplies: Over time, collect packing supplies such as boxes, packing paper, bubble wrap, and tape. Having these items on hand will save you money and time when it’s time to pack.

Label and Organize Boxes: When packing, clearly label boxes with their contents and the room they belong to. This will make unpacking much more accessible.

Create a Moving Binder: Keep all important moving-related documents in a dedicated binder, including estimates, contracts, and receipts. This will help you stay organized and have essential information readily available.

Research Moving Companies: Continuously research and stay informed about reputable moving companies in your area. This will help you make an informed choice when hiring a mover is time.

Notify Contacts of Address Changes: Anytime you change your address or move, notify essential contacts such as the post office, banks, credit card companies, and utilities well in advance.

Stay Flexible with Moving Dates: Be flexible with your moving dates. Avoid peak moving seasons if possible, as this can save you money and reduce scheduling challenges.

Create a Moving Budget: Establish a budget to ensure you’re financially prepared for your next move—account for expenses like packing supplies, moving company costs, and travel expenses.

Learn from Past Moves: Reflect on past moving experiences and identify what went well and could have been improved. Use these lessons to plan more efficiently for your future moves.

Measure Your New Space: If possible, measure the dimensions of your new home to ensure that your furniture and belongings will fit comfortably. This will help you make informed decisions about what to bring.

Prepare for Unforeseen Circumstances: Plan for unexpected delays or challenges during your move. Having contingency plans in place will help you stay calm and adaptable.

Stay Informed: Stay updated on relevant regulations and laws related to moving in your area. This will help you understand your rights and responsibilities as a customer.

By consistently implementing these practices, you’ll be well-prepared for your future moves, making the process more manageable and less stressful. Proper planning and organization can significantly reduce the challenges associated with relocation.


In summary, dealing with a late-moving company can be challenging, but you can navigate the situation effectively with proactive measures, open communication, and a calm approach. Remember that delays happen, and your ability to handle them gracefully is a testament to your moving preparedness. Following the tips and guidelines provided in this guide can minimize stress and make your move as smooth as possible, even when your moving company is running behind schedule. Please share your experiences and additional tips in the comments below to help fellow readers in their future moves. If you’re looking for reliable Toronto movers, just give Aleks Moving a call right away!

Moving day should be stress-free, not filled with delays. When your moving company is late, it’s time to switch to Aleks Moving, where we pride ourselves on punctuality and professionalism. Contact us now!

FAQ: What to Do if Moving Company is Late?

If your moving company is running late, staying calm and patient is essential. Sometimes, delays happen due to unforeseen circumstances. Contact the moving company to inquire about the delay and get an estimated arrival time.

Is there a standard grace period for a late-moving company?

There’s no universal grace period, which can vary between moving companies. Typically, most companies aim to arrive within the scheduled time frame. It’s best to check your contract or speak to the company about their policies regarding delays.

What if the moving company doesn’t provide an ETA or is unresponsive?

In such cases, it’s advisable to keep contacting the moving company for updates. You can also consult your contract for specific delays and dispute resolution clauses. Document your attempts to get them, as this may be useful later.

Can I seek compensation for a late-moving company?

Compensation for a late-moving company often depends on the company’s policies and your contract. Some companies may offer compensation or discounts for significant delays, while others may not. Discussing this with the company and checking your agreement for details is crucial.

What steps can I take to prevent late movers in the future?

To minimize the risk of late movers in the future, choose a reputable moving company with a track record of punctuality. Ensure you have a detailed contract outlining arrival times and any potential compensation for delays. Communicate your expectations with the company and confirm all details before the moving day to reduce the chances of delays.

More to explorer

Contact us via WhatsApp at 416-889-5167